Can anyone help fix a Facebook pixel health data violation?

Shopify Discussion
1

Hi, I received this notification about my Facebook pixel violating health data and this is the details about the issue.

Does anyone know how to fix it?

Screenshot 2023-02-17 134758.jpg
Screenshot 2023-02-17 134758.jpg1406×609 71.5 KB

2

Hello @advagen

I would like to give you the recommendation to support you

The above message will appear if the system detects that the data violates health data regulations. This data does not comply with Meta’s terms and policies. To protect user privacy, our advertising system does not store this information and you cannot view or use it. This issue can affect the performance of any optimized ads in the affected event, including those used in Custom Audiences or custom conversions. Review the details in the diagnostics section and determine if you are submitting data that could potentially violate health data regulations.

You need to delete any health data submitted to Meta to resolve this issue. Learn more sensitive health information.

I hope the above is useful to you.
Best regards,
GemPages Support Team

1 Like
3

Hello @advagen ,

Greetings! I am Gina from the flareAI app.

If you have received a notification from Facebook about your Facebook pixel violating health data, there are a few steps you can take to fix this issue:

  1. Review your events
    The first step is to review the events in your Facebook pixel to identify which event may be violating health data policies. You can do this by going to Events Manager and checking the event logs.

  2. Remove violating events
    Once you have identified the violating event, you should remove it from your Facebook pixel. This will ensure that your pixel is in compliance with Facebook’s terms and policies.

  3. Update your privacy policy
    If you are collecting health data on your website or app, you should update your privacy policy to disclose how you collect, store, and use this data. This will help to ensure that your website or app is in compliance with Facebook’s policies.

  4. Submit a review request
    After you have removed the violating event and updated your privacy policy, you can submit a review request to Facebook. Facebook will review your website or app and your Facebook pixel to ensure that you are in compliance with their policies. If everything is in order, your Facebook pixel will be reinstated.

In addition to the above steps, it’s important to make sure that you are following all of Facebook’s policies when it comes to collecting and using data. This includes being transparent with your users about what data you are collecting and how you are using it and ensuring that you are only collecting data that is necessary for the operation of your website or app.

Let me know if you have any questions.

Gina

1 Like