Hello guys, Does anyone have a solution to this problem? I tried to put it in the email and this error happened.
Topic summary
Issue: A merchant cannot complete Stripe setup when entering their email via the Shopify mobile app; an on-screen error appears (screenshot provided). They can only use a mobile device currently and ask if a PC is required.
Guidance provided:
- Verify the email is correctly formatted and uses only allowed characters (per Stripe’s error code documentation).
- Perform local troubleshooting: clear cache/cookies and try a different browser or device.
- Attempt setup on a desktop/PC when possible.
- If problems persist, contact Stripe Support to check for backend/account issues.
Status update: The merchant says Stripe won’t accept their email or allow creating a new account/password. They plan to retry on a PC in a few days.
Outcome: No resolution yet. Next steps are to retry on a PC and, if unsuccessful, reach out to Stripe Support for investigation.
So I must use a PC to set this up?
At the moment I can not use anything but my mobile phone.
Hi, @Stavrou .
Thanks for posting to the Shopify Community!
I understand you’re receiving an error message when entering your email address via Stripe. I recommend reading Stripe’s Error Codes doc as it states: Check that the email address is properly formatted and only includes allowed characters.
Another option @Suraj_Singh mentioned is local troubleshooting such as clearing your cache and cookies. You can also try on another device or browser.
Lastly, if the above options have not resolved the issue, you can connect with Stripes Support Team here.
I hope this helps!
Thanks for the help but Stripe doesn’t even accept my email or let me create a new account(password).
Something must be off. I will try to get into my PC in a few days.
Thanks for that added context, @Stavrou .
It may be best to connect with their support team to see if there are any issues on the backend and what is preventing you from entering your email or creating a new account.