A user is encountering an error when trying to add Alibaba products to their store. The error indicates the store is already connected to another Alibaba account, but they’ve checked both of their accounts and cannot locate the existing connection.
Current Status:
The discussion remains open with users seeking guidance on how to identify and resolve the account connection conflict.
Hello , can someone please assist me. I am trying to add products to my store from alibaba but i get an error message that store is connected to another account with Alibaba. I have checked all my 2 accounts and i cant see its connected. Is there a way to check where its connected to? i mean which Alibaba account.
Thanks in advance
Hi, sorry about that.
Did you check your apps ?
Hey how did you fix this? I’m having the same issue