Hi, sorry about that.
Did you check your apps ?
Topic summary
A user is encountering an error when trying to add Alibaba products to their store. The error indicates the store is already connected to another Alibaba account, but they’ve checked both of their accounts and cannot locate the existing connection.
Current Status:
- One responder suggested checking connected apps to identify where the link exists
- Another user has reported experiencing the same issue
- No confirmed solution has been provided yet
The discussion remains open with users seeking guidance on how to identify and resolve the account connection conflict.