Can anyone help with my inactive Facebook Pixel issue?

Hi,

I got heads up from someone that I didn’t have an active Facebook Pixel at my webshop. I have tried to figure this out, because in my event Manager the pixel seems to be running, and has been active for a while. I thought I had installed it a long time ago, but do not remember how. After chatting with Facebooks Meta Pro Team, this is the answer they gave me (answer in italic beneath the screen shots). I run my shop by my self, but I am no expert and struggle with understanding how to solve this. I am also adding a screen shot from the event manager, one from the meta pixel helper at my shop, one from the code I added to the theme and one showing that the code is installed at Shopify`s settings for Facebook & Instagram.

Does anyone know what to do further? :folded_hands: :four_leaf_clover:

"We’d like to let you know that your concern has already been investigated by our Internal Team and it appears that your Facebook Pixel was implemented via 3rd Party Tag Manager (Google Tag Manager, Adobe Dynamic Tag Management, etc.) or through a Partner Integration (Shopify, BigCommerce, etc.).
In these cases the Facebook Pixel implementation is handled by the 3rd party’s platform. We do not specialize in these platforms which is why we can not provide support for them. We can only assist with Facebook Pixel implementation when the Facebook Pixels code is directly placed on the website’s code. This gives us the ability to visually find the Facebook Pixel in the website’s code and pinpoint the source of the issue.
We do not have the same debugging flexibility when the Facebook Pixel is implemented via 3rd Party Tag Manager/Integration because the Facebook Pixel code is either hidden or is manipulated to make it compatible with the Tag Manager/Partner Integration Platform and you’ll have to reach out to your developer. "

Best,

Frida