Can anyone help with my suspended domain issue?

Shopify Discussion
1

I missed the 14 day period for my domain verification and my domain has been suspended. This is very urgent as I am running traffic to it as we speak. I have finished the verification steps through email but, it is still not active.

Could someone please help me get my domain https://decormore.shopping back online asap.

2

Hi there, @decormoreAdmin !

I’m happy to help you out here.

I recommend first checking to see if you can resend the verification email yourself. In your admin, navigate to Settings > Domains, and then click on the domain in question. If you see this option, you can resend the email and follow the steps to verify your domain:

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If you don’t have this option, you’ll need to contact our live support team for further assistance. When it comes to reaching out to our live Support line, I’ll provide some steps here to make it easier.

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in (recommended) or Continue without logging in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

You’ll then be connected with a Support Advisor who can work with you to get your domain issue resolved. We’re available 24/7 to serve you better!

I hope this helps, please let me know if you have any other questions.