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which shopify plan did you subscribe to?
The Minimum plan
Did you check to confirm if your subscription is yet to expire
Hi @Joe85 ,
Thanks for reaching out! I understand this isn’t an ideal situation to be in.
From the screenshot, it looks like maybe the payment didn’t go through for the plan you have chosen.
I’d love to help you out here. However, we cannot look into account specifics via the Community for privacy and security reasons.
I invite you to reach out to our Contact Us page. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account.
Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.