lol im not giving out my password in public. shouldnt there be an easy way to just click on something to remove or edit the free shipping banner at the top of the page?
Topic summary
Topic: Difficulty removing a “free shipping” banner in a Shopify theme and frustration with support chats.
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The original poster reports spending hours with chat support without resolution and asks for a simple way to remove or edit the top free‑shipping banner. They also ask why they can’t attach a PNG file.
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Responders request the store’s public URL and, if the storefront is password‑protected (unpublished), the storefront password to view the site. They clarify they do not need the admin password and offer to continue via private messages for privacy.
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The poster declines sharing a password publicly, seeking a straightforward, in‑theme toggle or setting instead.
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No technical fix or steps are provided yet; helpers indicate they need the live URL (and storefront password if applicable) to diagnose where the banner is configured (theme settings vs. custom code).
Status: Unresolved. Next step is for the poster to share the URL (and storefront password privately) so contributors can investigate.