My store has had the Google Pay option enabled.
Now every time when customer tries to pay with Google Pay, it shows this.
Can customer from Canada use Google Pay to buy product ??
Hello @isadorcj !
Thank you for the screenshot of the error. Google Pay is indeed supported in Canada, so there is likely some issue from the customer’s side.
When issues like this occur and a transaction fails, you should see that the order appears in your Orders > Abandoned carts section. If you see it there, please click into that abandoned order, then scroll down to and expand the Timeline section.
The Timeline will show any errors that may have occurred during the transaction, so it is a good place to start looking! Let me know what you find.
Also, is it just one specific customer having these issues on your store, or have you seen this happen to others as well? If you have contact with the customer that this is happening to, have you asked them what they see when they click into the Learn more button that is seen on the error? This might also have relevant information and the reason behind these errors coming up.
While we are here, I would love to hear some more about your business - what kind of products are you selling, and how are you finding Shopify so far?