Issue: Merchant deactivated Shopify stores months ago, but the third‑party app USAdrop continues to charge monthly. Unable to cancel the app online.
Attempts: Reached out to USAdrop via email, Skype, Telegram, and WhatsApp without any response. Asked if closing the entire Shopify account would stop the charges and how to do it.
Guidance: Community cannot access account-specific details. Advised to contact Shopify Support directly so advisors can liaise with the app developer (USAdrop) to request cancellation.
How to reach support: Go to the Shopify Help Centre live chat, type the question, select “I still need help,” then “Select a store” to connect with a support advisor.
Status: No confirmation provided on whether closing the Shopify account would stop USAdrop billing. Resolution remains open pending contact with Shopify Support to intervene with the app developer.
Hello,
I have deactivated my stores on Shopify months ago. However, USAdrop is still charging me monthly. I am unable to cancel everything online and I have emailed, Skyped, telegram, and WhatsApp them. They have not answered any of them. If I were to close my entire Shopify account will they continue to charge me? If so, how can I do that?
Hey @Zeekz ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with apps, to ensure this gets resolved.
When it comes to account specific inquiries like this one, we encourage you to contact us directly. As we don’t have access to any account information through the Community, it will allow for our advisor team to connect with the app developer on your behalf to make this request.
We offer live chat via the Shopify Help Centre here. You’ll need to communicate with the Help Centre Assistant. If you still require assistance after typing your question in the chat box you can select the option 'I still need help.’ After selecting 'I still need help’ you should be presented an option to 'Select a store’ and connect with a support advisor.
Please let me know if you have any other concerns.