Is it Possible to create a page where customer can put the Order id and track the order status. Some of the customers say that Order tracking notification is not received. So they can track in our website by just entering Order id?
You can use an order tracking app to track the package, I think ParcelPanel is a good choice, Parcel Panel will automatically generate a branded tracking page under your store domain(SEO friendly) with abundant custom elements, so it is convenient for your customers to query package information.