Can Flow be used to send internal SMS for staff communication?

Not natively , there a couple flow-integrations that can.

https://customizations.myshopify.com/admin/apps/flow/web/editor/templates?sort=best_match&search=text+message

With the flow http-send-request action you could call a webhook or connect to an api that provides sms messaging, such as the twilio service.

Some lowcode/nocode services that a store may already be using like ifttt, zapier have sms features as well

https://ifttt.com/sms

https://zapier.com/apps/sms/integrations

A bit more advanced usemechanic app, integrates with flow, has an example of sending an sms via nexmo(vonage) and working with flow

https://tasks.mechanic.dev/send-an-sms-via-nexmo-when-a-product-is-created

https://tasks.mechanic.dev/?tags=Shopify%20Flow

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