Thank you SNJ, appreciate you taking the time to reply and help with this. I will see if I can use that workaround to work for our situation.
We sell pet food, some of which is general wellness and some is therapeutic. If (1) an order is placed for a therapeutic SKU and (2) the customer hasn’t ordered that SKU before we want to check with their veterinarian to ensure they have purchased the right product to help their pet. I am trying to find a way to create a service ticket (by sending an email) if both of those (1 and 2) conditions have been met.
Best,
Ian.