Hi,
I have a payment processor that handles high risk accounts and i was wondering do their POS system intergrates thru my shopify website? So when a customer place orders in person, they can see the products as if they are n my website? Or do I have do do a manual charge for the price of the item, any help would be greatly appreciated.
Thanks
You would need to reach out to your gateway to learn more about the software or services they provide for POS solutions.
You can use their card reader alongside Shopify POS as well if you wanted. You would need to select the option to collect payment externally, process the payment on their card reader, then mark the order as paid in the Shopify POS app. You can learn more about how to use Shopify POS here: Getting started with Shopify Point of Sale · Shopify Help Center.
My processor says its a shopfy issue, they only deal with the payments…my issue is below..
I am testing my POS system and noticed that my third party vendor is getting the order emails. Is there some way I can shut it off for the online in person sales because they wouldn’t be fulfilling anything except online orders which I still want them to do?
Thank you for that additional information. This sounds like a bit more complex of a setup. If you can help answer a few questions for me I can make sure I am getting you the correct information.
What POS software are you currently using?
Can you clarify what you mean by “online in person sales”?
Do you have inventory tracking turned on with a location for your in person sales and your online sales?
Without being able to see your setup directly I can’t be 100% sure, but I believe part of the problem here is that you are not using inventory locations. When you are creating or fulfilling an order your Shopify backend can recognize if it is done via POS or through the online store checkout. The fact that your online sales are fulfilled from a warehouse/fulfillment service and your in person sales are fulfilled on site means that you need to have locations set up within your admin.
You can learn more about locations and inventory tracking in our Help Center here: Locations · Shopify Help Center.
i’M USING AUTORIZE.NET (PAYMENT CLOUD).
I MEAN WHEN WE DO TRADE SHOWS OR SELL ITEMS OFFLINE WHERE WE HAVE POP UP SHOPS AND WE ARE SELLING ITEMS THAT WE KEEP ON HAND.
I NOT SURE ABOUT INVENTORY TRACKING TURNED ON ( IF SOMEONE CAN LEAD ME TO THIS INFO) I WOULD GLADLY APPRECIATE IT.
tHANKS
So your inventory is still being fulfilled in the Shopify admin as if the the in person sale is actually happening online.
When running your pop up shops you want to setup a second location for your pop up shop and move the inventory you are bringing with you to that location. This way your store can accurately track where the sale is coming, ensure appropriate taxes are being charged, and also whether or not to alert your supplier.
You can create a new location in your admin under Settings > Locations.
I am not familiar with how you third party POS system integrates into Shopify or how it recognizes locations. That is something you may need to connect with your POS software company for further support. You can also use Shopify POS software on both Android and Apple devices for free, it is included in your basic subscription.
If you need additional help with this I would recommend connecting with our authenticated support to walk you through with more details, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.