Hello,
Thank you for replying. I did send them a draft order and they didn’t mention any hold up or errors while paying. Since I have received payment I’m going to say it was a good run.
Topic summary
Main issue: Whether a customer can pay a custom/draft order with a Vanilla prepaid debit (gift) card, and how to enable that in Shopify.
Key details and clarifications:
- Payment for both online checkout and draft orders runs through the store’s configured payment gateways (Settings > Payments). A “draft order” is a manually created order the merchant emails as an invoice for the customer to pay.
- Not all payment gateways accept prepaid cards; acceptance depends on the gateway’s rules.
Update/outcome:
- The merchant sent a draft order invoice, and payment was received without reported errors. This indicates the chosen gateway accepted the Vanilla prepaid card in this instance.
Open items and requests:
- Other participants asked for recommendations on gateways/merchants that reliably accept prepaid Visa/Amex/Mastercard cards. No specific gateways were identified; this remains unanswered.
Status: Original issue appears resolved (payment succeeded). Broader question about which gateways support prepaid cards remains open with no definitive guidance provided.
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