Can I add a business email address to my online store?

Shopify Discussion

Topic summary

Goal: use a business email on a Shopify store instead of a personal address.

  • Using a custom domain lets you create a branded email (e.g., info@yourdomain.com) that can forward to your personal inbox. When replying to forwarded emails, the recipient sees the forwarding address, not the custom one.
  • To send and receive directly from your custom address, use a third‑party email host with your domain. Recommended providers: Google Workspace or Zoho.

Requirements and setup:

  • You need a custom domain. If you don’t have one, Shopify offers a free domain name generator to find options.
  • After creating an account with your email host and verifying your domain, connect it in Shopify: Settings > Domains > select domain > Email forwarding > Switch to email hosting > choose provider > enter the TXT code or meta tag provided for domain verification > Save, then finish steps on the provider’s site.

Outcome: Clear guidance provided with steps and provider options. Status: No disputes; next action is to choose forwarding vs full hosting and complete setup.

Summarized with AI on January 18. AI used: gpt-5.
1

Hi I have a Shopify store and want to try add a business email address rather than my own personal one. Is there a function to support this?

2

Hi @Markssxx ,

Welcome to the Community! We appreciate your post.

Having a custom domain for your Shopify store allows you to create personalized email addresses that align with your brand. For example, if your domain is johns-apparel.com, you can set up the email address info@johns-apparel.com, which can forward messages to your personal email account, such as john@gmail.com. This enables customers to contact you using a professional and branded email address.

It’s important to note that when replying to forwarded emails, the sender will see the forwarding email address, not the custom domain email address. To reply from your custom domain email address, you would need to use a third-party email hosting service with your custom domain.

Custom email addresses contribute to establishing your brand and building customer trust. We recommend using Google Workspace or Zoho as third-party email hosts. To set up your custom email, you’ll need to create an account with either of these providers and verify your domain. Then, you can connect your custom email to your Shopify store by following these steps:

  1. Depending on your email hosting service, copy the TXT code or meta tag.
  2. From your Shopify admin, go to Settings > Domains.
  3. In the Shopify-managed domains section, click the name of the domain that you want to connect.
  4. In the Email forwarding section, click Switch to email hosting.
  5. Select your provider, and then enter the information that was provided to you when you verified your domain by doing one of the following:
    -If you use Google Workspace, then enter the TXT code or meta tag.
    -If you use Zoho Mail, then enter the TXT code.
  6. Click Save.
  7. Return to your email hosting service’s website, and then follow their instructions to complete the setup process.

If you haven’t purchased a custom domain yet and need assistance brainstorming the best domain name for your store, Shopify offers a free domain name generator to help you find the perfect fit.

Let me know if you have any further questions or need additional support!