an order was done outside our online store. Can I purchase a shipping label for it?
Hey, @OTWBRAND ! Welcome to Shopify Community!
You can absolutely purchase a shipping label for an order that was transacted outside of your online store. All you need to do is to create a draft order and you can purchase a shipping label through it. Feel free to go through the steps below to create a draft order.
- In your Shopify admin, go to Orders:
- Click Create order.
- Add products to the order.
- Customize the order:
- Add a customer. You can also create orders with pre-filled customer information from existing customer profiles.
- Apply discounts
- Turn taxes on or off
- Add tags or a note
- Change the market to display a different local currency
- Do one of the following actions:
- Send an invoice to the customer. By default, the invoice contains a link to a checkout that your customer can use to pay for the order.
- Accept payment from the customer.
- Set payment terms.
- Save the order as a draft so that you can update it later from the Drafts page.
Once your draft order is made, you can refer to this guide to purchase a shipping label for it.
If you have questions about the above, don’t hesitate to reply and I’ll help you further!