I have purchased a domain, but now decided I may not continue with Shopify, This was less than 24 hours ago. Can I cancel the domain and receive a refund ?
Hey, @3606110581 ! Welcome to Shopify Community!
I understand you have just purchased a domain, but have decided not to continue with your store. While we regret to see you go and appreciate your interest in our platform, it’s important to note that domains are non-refundable as per our Domain Registration Agreement, which was presented to you at the time of purchase. Once a domain is purchased, it belongs to you for the year ahead. With that said, you can transfer your domain to a different hosting service so you can easily renew it when it expires or use it on other platforms, should you wish to.
While transferring a domain is possible, please note that ICANN policies require a waiting period of 60 days from the date of registration/purchase or registrant detail changes before transferring a domain to another registrar. I understand that you recently purchased your domain less than 24 hours ago, which is why you need to wait for 60 days before requesting a transfer.
In the meantime, you can cancel your subscription and deactivate your store by following these instructions until the waiting period ends. Once the 60 days have passed, you may reactivate your store and follow this guide to transfer the domain. You may also contact our support team for assistance.
If you have any feedback you’d like to share about our platform, don’t hesitate to let me know as we’d love to hear any comments on how you think we can improve. I’ll be happy to pass along any suggestions to our platform development team if you have some. Thanks!