I forgot that I could “cancel” an order, so I refunded the customer in full and restocked the item. Is it still possible to “cancel” the order, or will that send another refund? I’m just trying to clean up my orders page view.
Topic summary
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Issue: A merchant fully refunded and restocked an order, then asked if they can still cancel it without triggering another refund, mainly to tidy the Orders view.
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Guidance: Cancelling usually includes an option to refund; instead, the recommended approach is to archive the order so it no longer appears in the active Orders list.
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Steps provided: Shopify admin > Orders > open the order > More actions > Archive order. A help document link and a screenshot are included to illustrate the UI path.
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Outcome: The thread offers a safe workaround (archiving) for cleanliness and record-keeping. It does not explicitly confirm whether cancelling after a full refund would send a second refund.
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Status: Partially resolved via the archiving recommendation; the specific behavior of cancellation post-refund remains unconfirmed.
Hi there, @LGP . Thanks for reaching out to everyone here in the Shopify Community regarding your issue with your order. My name is Imogen. It’s good to meet you!
Typically, cancelling an order would provide you with an option to refund the order, but there’s an alternative to cancelling the order here. Instead of cancelling the order, you can archive the order so it doesn’t appear on your orders page. The directions to archive an order can be found on this help document here. I’ll also post them below if that is easier!
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From your Shopify admin, go to Orders.
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From the Orders page, click the number of the order that you want to archive.
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Click More actions, and then click Archive orders.
I tested these steps in my own store, and they didn’t quiet explain the process how I would personally, so here’s a screenshot showing you what to click to archive this particular order.
I hope you find this information helpful! Let me know if you have any questions!