Hello
I bought a domain which I will not use anymore. The subscribtion says I have to pay for it for the whole year by monthy payments. Is there a way I can cancel this subscribtion since I wont be using the domain?
Topic summary
Main issue: A store owner bought a domain they no longer plan to use and asked if they can cancel the subscription, noting it appears to require payment for the full year via monthly installments.
Key clarifications requested: Support asked whether the domain was purchased through Shopify or a third-party and whether the store is rebranding, as this affects next steps.
Guidance provided: Support noted domains are typically billed annually in one lump sum. They advised removing the domain from the store using the provided help guide and contacting Shopify Support via the Help Center (chat assistant can route to a team member) for account-specific review and options.
Status/outcome: No confirmation of cancellation or refunds yet. Next steps depend on the domain’s provider and account details. The discussion remains open pending more information from the store owner and a review by support.
Hi, @janlocnom !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you purchased a domain, and are no longer looking to use it anymore. To better assist you, could you please provide more information? For instance, are you looking to rebrand your shop and have no use for the domain anymore? Did you purchase the domain directly from Shopify or from a third-party provider? Typically, domain subscriptions are paid for the whole year in one sum and you would want to follow these steps to remove them from your store.
We’d also be happy to continue assisting you through the available contact methods in our Help Center. If you see the chat assistant, you can ask to contact support and it’ll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to access your account and take a closer look.
Feel free to reach out if you have any other questions or concerns. We’re here to help!