Can I CC or BCC all customer notifications to my email?

Shopify Discussion

Topic summary

A user seeks to automatically CC or BCC themselves on all customer notification emails sent through Shopify (Settings → Notifications), including order confirmations, abandoned checkouts, and shipping updates—not just new order notifications.

Current Limitations:

  • Shopify natively supports BCC only for new order notifications, not for the full range of customer-facing emails
  • Multiple users report this has been a longstanding gap, particularly problematic for CRM integration (e.g., HubSpot)
  • One participant notes this limitation breaks email threads when manually forwarding replies

Suggested Workarounds:

  • Check Settings → Notifications → Staff section (though unclear if this fully addresses the request)
  • Hardcode email addresses into Liquid email templates
  • Set up forwarding rules at the email provider level
  • Use third-party apps like Klaviyo or Omnisend to mirror/relay notifications

Status: No native Shopify solution exists; the discussion remains open with users seeking custom workarounds or app-based alternatives.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

Does anyone know if it possible to CC or BCC to my email all the Customer notifications that can be found under Settings-> Notifications ?

Thank you

7 Likes
2

@NuEmporia May this help you. Click Here.

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3

Thanks for your reply. The link you provided only describes to do do it for New order notifications.

However, I would like to know if it is possible for ALL the notifications that can be found under Settings-> Notifications.

To start with I would be like to setup BCC for the following notifications

  • Order confirmation
  • Abandoned checkout
  • Shipping confirmation
  • Shipping update
7 Likes
4

Hi NuEmporia!

We have faced the same issue, would like to BCC/CC all notifications into our Hubspot CRM - seems not possible right now, and also it seems to be an issue for a couple of years already without any solution.

Should be a super basic functionality and/or included in the Hubspot App (from our perspective).

Cheers,

Phipo

8 Likes
5

Looking for the same thing.

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6

Ditto for me. I’m a hubspot user and need to capture my communications to customers from Shopify in my CRM.

Has there been any head way on this request?

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7

It’s under Settings → Notifications and scroll all the way down to Staff.
This helped me

8

Yes facing same issue as new orders hit our processing system with our own email address which we cannot immediately reply . Need to manually replace reply address to send a reply to customer which breaks the email stack

9

We would like to do this, too. Has anyone found a solution to BCC an order confirmation?

1 Like
10

Has anyone who’s been waiting for this found a custom solution they can share? I also need this functionality…

11

Hi @linia ,

I hope you are doing well. Basically, you can use the Email marketing tool, which can help you email to all the customers. You can add all the details to the customers as per your need.

With AiTrillion’s Email Marketing tool, you can easily reach all your customers with personalized campaigns. It allows you to add customer details as needed, segment them based on behavior, and send targeted emails that drive engagement and sales.

If you want to know more, feel free to reply here or message me.

12

There is no direct way of using CC or BCC for user emails in Shopify. In the latter case, you would need to hardcode your email address in your email templates using Liquid variables, or add forwarding rules from your email provider. For example, apps like Klaviyo or Omnisend can mirror and relay notifications for you. I hope this helps you.