bit of a beginner question but basically at the beginning i entered my nickname as the name on the account and now when i have to submit documents to verify identity it needs that nickname on them even though i have since changed my name. surely this has happened someone else? is it just slow to update? please
Hey, there.
Thanks for bringing your question to the Community forum. Before we begin, I want to say welcome to Shopify! I’m so excited that you’ve decided to start this journey. I’m happy to help.
In order to change the name on the account and verify your documents, you will need to reach out to our support team. Currently, we cannot provide account-specific support in the Community. However, our support team will be happy to help. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’
In the meantime, I’d love to hear more about your business plans! What type of products will you be selling?