Hi
Is there any way to change the billing date for my apps
I use an app called Vitals and would like to bring the billing date in sync along with my billing date for Shopify, I spoke to customer services for Vitals and they said I need to speak to Shopify support(?)
Thanks
Hi, @Kris-Tech !
When it comes to app billing, you will need to keep in mind 2 different billing cycles - as their charges work based on a 30 day cycle from when you began usage of the app, instead of a fixed date each month.
A workaround may be to cancel the app, and add it again with the paid plan around the time of your subscription billing cycle, so that you can sync up - but this option is not ideal as it can be disruptive if you’re using it on your store.
It would not be possible for our support to adjust the billing cycle of the app, and I have more info on charges and app fees for you here.