My son has an account that I would like to continue with since his passing away. It will need new bank information and whatever other necessary. Is it possible for someone to help me out with all of this or point me in the right direction, please, it’s very important to me
Topic summary
A parent seeks to continue managing a deceased son’s Shopify account and update the bank information, asking for guidance on required steps.
- Support guidance: A Shopify representative advises contacting live support to handle an account owner change and bank account updates. These requests will be escalated to the Accounts and Payments teams.
- How to proceed: Use the Shopify support portal link provided. You can either log in with existing store details or choose “I don’t have an account.”
No technical instructions or forms were provided in the thread itself. No attachments or images are involved.
Outcome/next steps: The issue is not resolved within the thread. The clear next action is to reach out to live support via the portal so the appropriate teams can process ownership and banking changes. The discussion remains open pending contact with support.
Hi @bmorley428 !
Welcome to the Shopify Community and my deepest sympathies with you.
For an account owner change and bank account information change such as this, you will need to get in touch with our live support so that they can escalate you to our accounts and payments teams. You will be in great hands with them, and they should be able to help you make the changes needed. You can access our support portal here, you can either log in with the details if you have them or choose, ‘I don’t have an account’.
Let me know if you have any issues with this!