Hello everyone.
I’ve one website in euros and I would like to convert the website in dollars for exemple but it convert automatically but I would for exemple customize the price., For exemple : 40 dollars to 39,99… Can I do that because I really see nothing …
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Hi @Me238583 ,
Thank you for getting in touch with your question. Do you want to change the currency on the store from EUR to USD permanently, or are you looking to offer both currencies on the store simultaneously?
If it’s the former, let me know here and I can walk you through the process of changing the store’s default currency from EUR to USD and the risks and considerations associated with this change. One of the potential problems of switching the store’s currency is that prices do not convert from one currency to another, meaning you would need to manually enter in new price figures for the new currency on the store.
However, if what you’re looking to do is keep EUR as the default currency whilst also offering USD as a currency option on the store, you have a couple of options. If you are eligible to use Shopify Payments, you can make use of the multi-currency feature the gateway offers. This would allow you to list prices in both USD and EUR, and customers can pay in either currency. However, if you choose this option, you cannot specify custom rounding rules unless you are a Plus merchant - currencies that can be accepted via Shopify Payments round the following ways:
We can see here that prices listed in USD round up to the nearest dollar. This means, for example, if a €10 product directly converts to $11.08 USD, the price will be rounded up to $12 USD and this is what customers opting to pay in USD will be charged for the product.
A different option you have is using one of the many currency apps on the Shopify App Store, which work slightly differently from the multi-currency feature available through Shopify Payments. These apps allow you to display multiple currencies on the storefront, but at checkout the prices will still revert back to the default currency on your store. Some will, however, allow you to specify your own rounding rules, so you can specify how you would like prices to convert from EUR to USD on the storefront. An example of an app that allows this is Bold Multi-Currency, which is free to use.
I hope that I have helped explain your options here but please do let me know if you have any further questions.
Kind regards,
Victor | Shopify Social Care
Greetings, I would like to change my currency MYR from to USD. I have already done my first sale but that was only a test sale in MYR. How do I go about this? Thanks!
Hi @dymucreature ,
Thank you for getting in touch! I will be able to help with this, but before I do please be aware that if you switch the currency on the store, prices will not convert in accordance with any exchange rate—the numerical figures will stay the same, but the currency will change. This will also apply to prices that are featured elsewhere in the store, including your reports.
If you’d still like to proceed, please let me know.
Kind regards,
Victor | Shopify Social Care
Hi Victor,
Yes pls go ahead with it.
Pls do let me know once its done.
Thank you!
Hey @dymucreature ,
Apologies, I’ve just seen this last message! I will need to authenticate you before I can make this change, and to do that I’ll have to continue this conversation over email. I’ll be sending an email to the email address linked to your forums profile so please keep an eye out for that and get back to me there. Thank you!
Kind regards,
Victor | Shopify Social Care
Hi Victor,
I did not see any email in my inbox.
Can you pls confirm if it was sent to dymucreature@gmail.com?
Thanks!
Hi @dymucreature ,
Yes, I sent an email to that address last Wednesday. Please check your spam folder as it may have gone there. If you still can’t see it, please let me know.
Kind regards,
Victor | Shopify Social Care
Hello, can you help me to change store currency to EUR? I set my currency to USD when I created my shop, but now I understand that I only sell my goods ti Europeans, so I need to change default currency to EUR. When I try to reach support it throws me off the page!!!
Hi @NazarU ,
Sure thing, but I will need to authenticate you over email to do this. I’ll send you a message at the email address tied to your forums profile and we can go from there.
Kind regards,
Victor | Shopify Social Care
Hi Victor.
I have the same issue. I want to change my default store currency to USD.
Would you help me, please?
Looking forward to get e-mail from you.
Regards,
Igor
Hi @impprinted ,
Sure, no problem. I’ll send you an email shortly to discuss the currency change with you.
Kind regards,
Victor | Shopify Social Care
Hi, I need help, I want to add multiple currencies on my store, I cannot use shopify payments beacause i live in Belgium, can someone help me please?
Hi @zhorzh7 ,
The option to sell in multiple currencies is currently only available to merchants using Shopify Payments, so those in Belgium would not be able to have this option enabled as Shopify Payments is not available to Belgian-based merchants at this time. Your best alternative would be to use one of the many multi-currency apps available on the Shopify App Store, as these would still allow customers to browse your products and view their prices in their local currency, even if at checkout they pay in the default currency set for your store.
Kind regards,
Victor | Shopify Social Care
Hello,
Hopefully I’ve located the right board. I need assistance switch my store’s currency. How can I do that?
Hi @P_F21 ,
The best thing to do is to contact our support team directly, as you can be pre-authenticated on the store and a member of our team can authorize the currency change for you. However, as you’ve posted here, I’ll be happy to take a look at this for you. I’ll be sending you an email shortly.
Kind regards,
Victor | Shopify Social Care
Hi Victor,
Yes may you please have a look into it? I’ve had quite a difficult time
accessing help through the support team.
Thank you!
How long does the process usually take?
Best,
Perri
Hi @P_F21 ,
I sent an email to you on Monday (3rd August), shortly after I replied to your message here. Please check your inbox and reply to me there. I sent the email to the email address tied to your forums account.
Kind regards,
Victor | Shopify Social Care
Yes, I emailed you back but I got an auto response stating that I shouldn’t respond to the email. I’ll try again.
Thanks!