Hello, Well I’ve found myself a solution by implementing a JQuery code and changing the icon after a short delay. if you are still looking for a solution check my website and if you like the way it looks I may help you implement it animerch.one
Topic summary
Main topic: whether Shopify Inbox’s chat box can be customized (CSS, icon, font) within Shopify themes.
Initial guidance: One response claims it’s possible via theme edits (adding custom CSS in theme assets, modifying header.liquid for the icon, and setting fonts via CSS). CSS = styling rules; SVG = vector icon format; jQuery = JavaScript library for DOM changes.
Practical issues: Users on Prestige and Dawn report they can’t find the chat icon/SVG in theme code. A jQuery workaround that swaps the icon after a delay was shared, but the original logo/size reappear on each page click, making it unsustainable.
Latest update: The original poster contacted Shopify support; they said they may add a feature to adjust icon size and logo if enough users request it. The OP encourages submitting requests to Shopify to prioritize this feature.
Actions/requests: Several users asked for step-by-step guidance; one offered help via their site link.
Status: No robust, theme-level solution confirmed. Discussion remains open; a native customization feature is contingent on user demand.