Do I have to deactivate my first account because I couldn’t get in and stupidly started another account that took my professional e-mail? Someone from Shopify tried to help me, but all that happened was I ended up adding myself with the other e-mail as a member of my team.
Hey @happyamongtrees .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Did you use the trial to create your store and would like to deactivate the online store? If so, you can deactivate the online store by navigating to Settings > Plan > Deactivate. I took a screenshot from my test store to show you the sections I am referencing:
Once you navigate to the Settings, you will need to select Plan to deactivate the online store.
If you are having issues with successfully logging into your Shopify store, try to reset your password and login. This will allow you to reset your password through an email and successfully login again.
Let me know if you have any questions.