I purchased a domain and I was sent an email to verify my email. I clicked the link in my email to verify, but once returning to the app, it still told me I need to verify my email. I pressed the button to resend the email but it just says a server error. I also noticed there was a typo in my domain. Am I able to edit mine, or do I have to delete my current one and make a new one?
Hey @Obamabahama ,
Welcome to the Community!
Have you tried accessing your email and verifying your domain through a different browser such as Google Chrome or Incognito Mode? Sometimes browsers suffer from formatting and loading issues so we always recommend trying a different one.
In regards to the domain typo; Domains purchased through Shopify are registered for one year, and can be renewed annually. After you buy a domain, you can’t change the URL that you chose during your purchase. In this case, you would need to create a new one with the correct spelling.
We may be able to look into issuing a refund within the first 5 days. If it’s been more than 5 days then unfortunately we wouldn’t be able to proceed with a refund, please get in touch with our live support team if you wish to proceed with this.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat:
Please visit https://bit.ly/3qqfpfZ to be connected with a member of our support team.
Let me know how you get on!