Can I edit my payment information after setting it up on Shopify?

Topic summary

Merchant entered their own personal details (name, surname, date of birth) when setting up Shopify Payments but intends to link payouts to a friend’s company and asks if this is a problem and how to edit the information. Shopify Payments is Shopify’s built‑in payment processor.

Key guidance:

  • Community forum cannot access or change account/payment details.
  • To update Shopify Payments information, contact Shopify Support via the provided link for authentication and assistance.
  • You must be logged in as the Account Owner, as this level of authorization is required to make changes.

Additional context: Support also shared beginner resources for new merchants (tutorials and guides), though not directly related to the account change.

Status: No in-thread resolution. Next step is to contact Shopify Support to request the payment information update.

Summarized with AI on February 15. AI used: gpt-5.

Hi! I’ve just setup my payments, but there’s a problem. While I was setting up, I entered my own name and surname and date of birth. But the company which I wanted to link to payments belongs to my friend. Will it be problem for me? So, if it will how can I edit my Shopify Payments information? Please help me :folded_hands:

Hi @VB26

Thanks for sharing this here. I understand that when you were setting up Shopify Payments on this store you entered your own information, however you wish to use your friend’s company details instead.

Here on the Community Forums we actually don’t have any account access, so we have no way of making this change for you here. With that said, if you reach out to our support team using this link here, we can authenticate you and help you get this changed. Keep in mind you will need to be logged in as the Account Owner, as this change requires that level of authorization.

Will you be operating this store yourself, on behalf of your friend’s company? Is it your first venture into Shopify? I’d love to hear more about your plans! Just in case you find them useful, we have a bunch of information available that is aimed at new merchants. A few examples of great places to start are the following: