Can I email imported customers without subscription in Shopify?

Shopify Discussion
1

Hello!

I have a problem! I imported 1000 customers with CSV file. Created e-mail marketing template, tried to send but I couldn’t because all my imported customers didn’t show in customer list.

Can u only send emails to subscriber groups or just subscribers but can’t to imported customers?

Please help me with this. I feel very discomfortable with this unfinished Shopify’s development. Do I really need third-party plugin installed in Shopify to send marketing emails?

Regards,

Ginters!

2

Hi

I’m assuming you are using Shopify Email - https://apps.shopify.com/shopify-email

If so you should be able to import your customers and use them so sounds like they were not imported correctly. Perhaps you didn’t mark them Accepts Marketing which you would need for newsletters: https://help.shopify.com/en/manual/customers/import-export-customers

Regards

Tom

3

Hi, Tom!

It worked as you mentioned that in CSV file it needs “header” - Accepts Marketing. I used Shopify’s example of CSV and it works fine now.

Best regards,

Ginters!

4

@BundleSync Related to this topic, I have a question if it would be possible tore-send the confirmation email (double opt-in) to the subscribers that did not get or respond to the initial email. (The set-up is that visitors can subscribe to my email list through the password page). @FuFei

5

Related: is there any way to bulk email a group of customers (a segment) that bought the same item to inform them about eg. a delay? Im not talking about marketing but an order / product update. As far as I know this only works for “accepts marketing” customers but this wouldnt be marketing.

6

Hi there, I’m a bit new to the e-commerce space and have an ethical question!

I was wondering if it was ethically okay or made sense to send an email to the customers (not opted-in to receive ‘market emails’) who purchased my products, regarding a new feature of my website. The feature is a community board where the customers who purchased my product can make posts to share the crafts or things they’ve made using the product with other users.

This is a completely free service/platform that I’m providing to create a better user experience and for people with a common hobby to exchange ideas. There will also be free giveaways of merchandise for people who make posts as well. Also, this would be a one-off email, as I’m not planning to anymore features of this sort. What do you think?

7

Hi Pascalthoe,

Yasaman’s here from Subify subscription app.

Based on my knowledge, at this moment, you’d have to use a third-party app to help send these emails since it’s not currently possible to send a mass email to your customers from within the Shopify admin. Currently, this type of email would have to be sent through a third-party email marketing app like Klaviyo. Hope this helps.