Hi there I’m finlay mcalpine owner of untitled worlds I have wanted to close my store down forever now but then I forgot about it and it’s charged me £20 could I have this £20 returned into my bank account asap please thank you
Hi @Finlay-mcalpine ,
Thank you for reaching out. I totally understand that sometimes things get in the way, and we forget about some tasks.
Once you are sure your store is 100% closed, you can reach out to our live support to request a refund if you wish. A refund is not guaranteed and we take each request on a case-by-case basis, so please do bear this in mind when making the request.
In order to do so, we’ll need to access your account. We cannot provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback.
Please visit our Contact page. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Let me know if that helps.