I would like to ask for a refund because an automatic subscription was made in my store and I did not take my credit card from Shopify
Hi, @swordcompany
Thanks for posting to the Community Forums.
When you mention a refund for your subscription, are you referring to your Shopify plan? Or, are you perhaps referring to an app?
If you’re referring to your Shopify subscription, we generally only offer refunds on a case by case basis. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ One of our live advisors will be able to assist you further.
If you are requesting a refund for a third-party app, our team will need to contact the app developer on your behalf, which will require you to reach out to our team as mentioned above.
In the meantime, if you are leaving the platform, we would love to learn more about why you are choosing to step away. Thanks in advance!