Can I get a refund for an inactive subscription plan?

Shopify Discussion
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1

Good Day.

I have been inactive on my Shopify account for months. And have totally forgot about it until now when a debit order for it went off. Is there anyway of getting a refund or getting in contact with someone who can help me.

I need feedback urgently as i need that money!!

2

Hello @caleb222

The best way is to contact Shopify support directly.

I hope all the best to you!

3

Thanks for the reply. How do i go about doing that? Because their support email is closed and i dont seem to know how to open a support ticket

4

Hi there, @caleb222

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!