Can I get a refund for an undelivered order from HeyEilik.com?

Payments + Shipping & Fulfilment
1

Hi!

On January 24 I’ve placed an order (#1007) on heyeilik.com store that was hosted on Shopify platform.

I paid 181.95 EUR and got my order email confirmation.

Now it’s February 29 and I have received nothing.

Merchant doesn’t respond to my mails.

Also I’ve found out today that their store is no longer available.

There is a “View your order” link in the order email:

https://heyeilik.com/_t/c/A1030004-17AD5FEDE2F8ACDF-23640B79?l=AABlCk5zXH8KxqklR0g5IMUTuR45sb6eOMnCiHmObN6L3BcCV9Z3Jo6lMykQQNGTT3D%2F9ggHG08s0Pwg7QxHgK7pKgfqh7bXc7t%2BF5XfmvWuWy5MLI9TUdVhoxY3lAo2TqiBLPpcK54LBdnRd7bsaiJg1by0%2FwRURh%2FuwGMC3aCHFheHHe1jQcS%2BwvuZYHXmoOHa9zqxKVSuD3pHDJfcw2PeSRpEH5vRW8nzYgu0WaBRNQEglLnX4xRDgQ8KfVnVeES5R8yMKnkS2YYK201Yc4TpOCaa9hq%2BsJeufbbmxA%2FabQpqMEzcNtWlYjxCFoGwT2IY%2F5MprL8VKfi5AcKIyKxqliZ8H2yB6Zs%3D&c=AAAZYT1AKlIhgKdJ%2BDlwiWVUYhOOYyfW1Ei5B98bHvwvSm03%2FuPKaVXgxPcfqdMPLIKMsLUoJ027gDN%2FYP8zwmVm5Ig3YU6Vem%2FXo8hcyy3rBvvUd0XkzYU8sxw72Gkb1eppit9174fm3kHgXK0bM9An97EmGtUTq6c13QfznXn2JGYLsuXgidu7TPUe8Z%2F93ctRLMmWT%2BiC8o7Pb%2FcQRqtZ4mt7slKzVRj33FJRi7NT25vJjNOmaIkYoC7PDHkS6F7q9uM0ov2eGiBLQ6lj5OVFR9bdOB2MzUYPWUEhEvzbAYCkBo3H309KBiYDurSxIizqnSvZXLYnUFH7VYTNMVaNGLxAHU121SqJYD5IH%2B5Ph4dpJpOOE30EJXxvNDLYzCesBi0M9aSp0U9HUhU6Q%2FWXkxcW%2BwzNchnIT0avMyxUEwZawrPmzood16lpegLeg1%2BBTUG1Bp9pt2Yk0HhF%2BQuZ

Unfortunately, I cannot report an issue with my order via your standard form, as it doesn’t accept this order confirmation URL format. So this is the only way I can get some feedback.

Is there any way I can get my order refunded? Because it seems like a fraud to me.

Let me know if you need more info on my case.

For example, I can send you a screenshot of my order confirmation email.

Thanks in advance.

Eugene Krupnov.

2

Anybody? Shopify representatives?

Can I get your attention, please?

Eugene.

3

Hi @MrUJey

I am sorry to hear about this situation. Shopify is not able to mediate issues with order disputes. In this case I recommend contacting your bank or card provider to open a claim against this order. They generally have policies in place for these situations.