Hello, today i was charged with $30 and i didnt know from where, when i looked at the transactions i saw that it was from Shopify, i thought i cancelled my plan, but i didnt, if theres a chance to refund me it would be awesome. Thank you.
Hi there, @mihain1975 .
We would be sorry to see you go from Shopify! Can I ask what made you decide to go with store closure? The best way forward here would be to fully close your store, and then reach out to our live support where they can process your request for a refund. A refund may or may not be possible, so please do keep this in mind!
Once the store is closed, You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:
- From your Shopify admin, click Settings, and then click Plan and permissions or Account.
- In the Store status section, click Sell or close store.
- Click Close store.
- Enter your password to continue.
- Select a reason from the drop-down menu and then click Close store.
- To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.
If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store. If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.
Once this is done, you can then reach out to live support. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.