So I ordered something from a shop that has this as customer support and I ordered this item in March and I have not gotten anything and am wanting a refund
Topic summary
• A customer reports placing an order in March from a Shopify‑hosted store (Avery Designsx) and has not received the item, requesting a refund.
• Shopify staff clarify the community supports merchants/developers and cannot access specific orders, manage individual stores, or issue refunds.
• They advise contacting the store directly first; if unresolved, contact the bank or credit card issuer to request a payment reversal.
• Latest update: the customer contacted their bank, but the bank could not locate the transaction.
• No receipts, order numbers, or payment details were shared in the thread to help locate the charge.
• Outcome: no resolution or action items beyond the above advice; discussion remains open.
• Unanswered issue: what to do if the bank cannot find the payment while the order remains unfulfilled.
Hi @Paige153
Welcome to the Shopify Community forums. Our support here is to assist merchants and developers who use Shopify to host their online store. We do not have access to order details and our support team doesn’t manage the individual businesses that use our software services.
If you are not able to resolve this order by contacting the store directly, we recommend contacting your bank or credit card provider to see if they can reverse the payment you made.
I called my bank but they couldn’t find the transaction that was made