I’m in the same position. There is no phone number or email. They expect you to use their useless chatbot thing that is incapable of solving anything.
Topic summary
Main issue: Request for a refund on an unused app subscription after a 3‑month free period. The subscription reportedly didn’t appear in settings, and the poster asks how to obtain a refund and whether a phone support number exists.
Clarification requested: Another participant asks which specific subscription app is involved, suggesting the process may depend on the app.
Additional report: A second person reports the same situation, claiming there is no phone number or email and only a chatbot is available, which they find unhelpful.
Outcomes: No concrete refund path, contact details, or policy confirmation were provided. No guidance on why the subscription might not appear in settings.
Status: Unresolved.
Open questions: Which app is it? What is the correct contact method for refunds if direct support channels (phone/email) are unavailable, and the subscription isn’t visible in settings?