Can I get a refund for an unused monthly subscription?

Accounting & Taxes
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Topic summary

A user was charged $32 via PayPal for a Shopify monthly subscription after forgetting to close a trial store with a selected plan and asked if closing the store today would allow a refund.

Support advised that refunds and deactivation are account-specific and cannot be handled in the community; the user must contact Shopify Support directly.

Support can: verify the shop is successfully deactivated and provide guidance on refund request options and eligibility.

How to contact Support:

  • Go to the Shopify Help Center (help.shopify.com/en).
  • In the chat box, enter “Contact Support.”
  • Log into the shop.
  • Choose one of the available support options.

No refund decision or policy details were provided in the thread.

Status: unresolved; outcome depends on Shopify Support’s review of the account and the refund request.

Summarized with AI on January 8. AI used: gpt-5.
2

Hi @Plajer ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.

When it comes to account-specific inquiries like this one, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community. They will be able to ensure the shop is successfully deactivated and provide insight on making refund requests.

To connect with us, you can:

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

Please let me know if you have any other questions or concerns.