I had a subscription I forgot about a want a refund for this months 42$ charge and I don’t want store credits like I seen on another post but I may be mistaken if that’s for everyone.
Topic summary
Issue: A merchant forgot about a subscription and was charged $42. They want a refund and explicitly do not want store credits, noting they saw credits mentioned in another thread.
Guidance: A community reply suggests requesting a refund through Shopify Support. An official Shopify staff member adds that subscription management is the account owner’s responsibility, but Support can review the invoice to determine refund eligibility.
Process: Account‑specific refunds cannot be handled in the forum. The merchant must log in to the Shopify Help Center and open a live chat/support request for an invoice review.
Status/Outcome: No refund issued in-thread. Next step is to contact Shopify Support. Refund is not guaranteed and depends on eligibility; store credits are not confirmed or promised for all cases.
Hi @Gameknight !
You can try to request a subscription refund directly to the Shopify support team or advisors and they will process your subscription refund if possible.
Hey, @Gameknight .
Thanks for reaching out and posting this question.
Due to the nature of subscription services, the subscriptions would be completely managed by the account owner. However, we’d be happy to take a closer look at your invoice to see if it’s eligible for a refund. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.