I was having the same issue the chat support doesn’t work it tells me to reload and I was charged for 42.47 which I don’t use the Shopify account anymore and I would like my money back. Help me too!
Topic summary
Multiple users report being charged for Shopify subscriptions they claim not to have used, with amounts ranging from $25 to $400. Common issues include:
Main Complaints:
- Unexpected charges after periods of inactivity (2-3 months)
- Lack of notification about upcoming billing
- Users unaware their trial periods had ended or stores remained active
Shopify Staff Response:
Support representatives consistently direct users to contact the official support team through the Help Center, as:
- Authentication cannot occur on public forums due to sensitive information
- Refund eligibility must be evaluated case-by-case
- Same-day cancellations may qualify for refunds
Additional Issues:
- Some users report difficulty accessing chat support (error messages, reload prompts)
- Support available in English or other languages via translation tools
Status: The discussion remains open with no refunds confirmed. All cases require individual review through official support channels rather than the community forum.