Can I get a refund for an unused subscription?

Shopify Discussion

Topic summary

Multiple users report being charged for Shopify subscriptions they claim not to have used, with amounts ranging from $25 to $400. Common issues include:

Main Complaints:

  • Unexpected charges after periods of inactivity (2-3 months)
  • Lack of notification about upcoming billing
  • Users unaware their trial periods had ended or stores remained active

Shopify Staff Response:
Support representatives consistently direct users to contact the official support team through the Help Center, as:

  • Authentication cannot occur on public forums due to sensitive information
  • Refund eligibility must be evaluated case-by-case
  • Same-day cancellations may qualify for refunds

Additional Issues:

  • Some users report difficulty accessing chat support (error messages, reload prompts)
  • Support available in English or other languages via translation tools

Status: The discussion remains open with no refunds confirmed. All cases require individual review through official support channels rather than the community forum.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
2

Hi there, @Patryk8373683 .

This is something we can definitely look into, yes. If you’ve received a subscription charge then you likely still have an active store with us. Please contact our support team as soon as possible where you can connect with an advisor and they can authenticate you on your account. They can then look into this and whether or not a refund is possible.