On 25.07.2022 I was charged 28.82 € for a monthly Shopify subscription that was paid unwantedly. I completely forgot that I had a trial store with a selected plan that I did not close. I did not want to continue with the store and I forgot to close it. Can I get a refund of my payment, because this money was really needed for medical bills.
Topic summary
Refund requested for a €28.82 charge dated 25.07.2022 from a monthly Shopify subscription tied to a trial store the user forgot to close; funds are needed for medical bills.
Shopify staff explain they cannot access billing specifics or authenticate ownership via the public forum due to sensitive information requirements.
Next steps: the user must contact Shopify Support through the Contact Us page, either by logging in or choosing “Continue without logging in,” then navigate the Help Center to “Get Support” and speak with a Support Advisor, who can verify ownership and review the billing case.
Outcome: no refund decision made in-thread; resolution depends on private support verification and review. Discussion remains open/pending.
Hey @Madman1 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! In order for us to look into the billing of the store in question, we will need to verify you as the store owner. Since we cannot authenticate over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, you can reach out directly to our support by logging into your store using our Contact Us page.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak with a Support Advisor about the situation.
Let me know if you have any questions.