Hello,
My card was charged even though I thought I had deactivated my store a while ago, turns out it wasn’t deactivated yet and I was unnecessarily charged for another month’s subscription. I have deactivated the account now but can’t get the money back.
Hi, @Maxwise3141 !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to point you in the right direction.
I understand that you have deactivated your account and are inquiring about a refund, May I ask you why you decided to close your store? Is there anything we could have done to help you out better?
The next step here would be to discuss your account with our team to make sure it’s been closed correctly. I recommend getting in touch via our Help Center for account support where we’ll be able to review your account to see if a refund request would be possible for any of the subscription time in question. I suggest reaching out through live chat so we can assist you sooner.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!