Can I get a refund for not using the account and the money was withdrawn and I have a negative balan

Shopify Discussion

Topic summary

  • A user was charged a Shopify subscription despite not using the account and now has a negative balance. They are asking if a refund is possible.

  • A respondent explains Shopify continues monthly billing if the store/account wasn’t properly deactivated. Lack of use alone doesn’t stop charges.

  • Recommended action: If it’s been no more than 7 business days since the charge, submit a subscription refund request. Also ensure the account is correctly deactivated to prevent future charges.

  • Outcome: No confirmed refund yet; resolution depends on timing (within 7 business days) and proper deactivation. Discussion remains open.

Summarized with AI on December 15. AI used: gpt-5.
1

Good morning, I did not use your subscription and the money was taken away and I have a negative balance on my account, is it possible to return these funds? I really need them

2

Hi @sane_1

Shopify deducts their monthly subscription if the account was not properly deactivated. In this case, you might not deactivated your account correctly even though, you are not using it. If it not yet beyond 7 business days, you can try to request a subscription refund.