Hi Paul, the theme´s manufacturer said this:
The authors of themes on the Shopify platform have nothing to do with managing purchases or refunds, that is, we technically cannot do anything and provide you with a refund.
Topic summary
A user purchased the “Essentials” Shopify theme for $150 but found it extremely difficult to work with and switched to a free theme with YouTube tutorials instead. They’re seeking a refund, noting that $150 is a significant amount in Colombian pesos and that many users lack web design or coding skills.
Key developments:
- Another user suggested contacting theme support
- The theme manufacturer responded that they cannot process refunds, as authors on the Shopify platform have no control over purchases or refunds
Current status: The refund request appears blocked at the manufacturer level, with no clear resolution path provided.