Can I get a refund from Loox Reviews?

Payments + Shipping & Fulfilment

Topic summary

Issue: A new Shopify merchant was accidentally subscribed to the Loox Reviews app and charged about $45. Several others report unexpected Loox charges on their Shopify bills, including after canceling and without actively using the app.

Guidance: A Shopify staff member clarifies Loox is a third‑party app, so refund requests must go directly to the app developer. They direct users to the Loox page in the Shopify App Store and advise using the “Built by Loox” support options.

Developer response: A Loox representative replies twice, asking affected users to contact support@loox.io for assistance and to check whether the issue was resolved.

Status: No confirmed refunds or resolutions are reported in the thread. The issue remains open.

Next steps for affected users:

  • Contact Loox support at support@loox.io with billing details and cancellation info.
  • Use the Loox App Store listing to access official support channels.
  • Verify app installation status and billing periods in Shopify to reference when requesting a refund.
Summarized with AI on December 12. AI used: gpt-5.
1

I am a new at shopify i just created a store but not selling anything for now. Accidentally i got subscribed on loox reviews and charged almost for 45$. can i get refund from loox reviews?

1 Like
2

Hi @Ahmedd ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with app refunds, to ensure this gets resolved.

As Loox Product Reviews & Photos is considered to be a third-party app, you will want to connect with the app developers directly. Their support team will be able to share a bit more insight on whether a refund can be completed. They will also be able to answer any other questions or concerns that you may have regarding the app.

To connect with the app developer, you can head over to the Shopify App Store and scroll down to the ‘Built by Loox’ section to view their support options.

Please let me know if you have any other questions or concerns.

3

Hey,
Tamarry from the Loox team here :slightly_smiling_face:

I just wanted to check with you if this was resolved.

If not, please contact us at support@loox.io and we’d be happy to help!

4

Me also. I didn’t even know it was on my plans bills et as I’m new and my store that’s not working is not using looks as far as I know. I cancelled and still was charged

5

Hey,
Tamarry from Loox here :slightly_smiling_face:

Could you please contact us at support@loox.io?

We’d be happy to help!

6

I am also wondering the same thing because I am in the same situation.

7

Same I didn’t even know it was on my plans bills. I cancelled and still was charged