Hello, may I ask.. is there a refund if i want to cancel my subcription?
It auto renews the subscription which for the time being i dont use much the shopify site i owned.
Hi @mfuadj
As Shopify Term of Service, they don’t offer you a refund when you cancel the subscription but you can contact the Support team directly and discuss the refund and assistance. You could refer to this link to reach out to them through email or live chat.
I hope this helps.
Hi there, @mfuadj .
In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:
- From your Shopify admin, click Settings, and then click Plan and permissions or Account.
- In the Store status section, click Sell or close store.
- Click Close store.
- Enter your password to continue.
- Select a reason from the drop-down menu and then click Close store.
- To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.
If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store. If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.
As for the refund request - you are free to make a request for a refund if you wish, however as per our guidelines store cancellation is not reason for a refund. I hope this helps!