Refund request after same-day store closure; the buyer asks to get their subscription fee back since the plan was purchased earlier that day.
One reply claims refunds aren’t possible once a monthly plan starts; no official confirmation of refund eligibility is given in-thread.
Shopify staff says account-specific billing issues can’t be handled via the forum; users should log in to the Help Center to get support via live chat, email, or callback.
Staff adds that stores can be reactivated within 90 days with data and configurations preserved, helpful if reopening later.
Related issues: difficulty creating a support ticket due to a login/choose-store loop; request to cancel plans for two unpublished stores, including an annual plan; a user charged $41 after a free trial seeks a refund due to financial hardship.
Another user reports unexpected monthly charges over three months after entering card info without finalizing setup and needs help stopping billing.
Outcomes: No refunds or cancellations confirmed; the concrete action is to contact Support through the Help Center.
Status: Unresolved and ongoing; key questions remain about refund eligibility (same-day closure, free trial, annual plan) and fixing Help Center access issues.
Hi Luna,
I have a very similar problem where I had signed up for the free trial with no plans of keeping it going and had planned on cancelling the subscription. I just got charged for $411 and desperately need that money refunded as I am a student and need it for tuition. Please get back to me as soon as you can as I am incredibly stressed about this situation and need help.