Can I get a refund if I forgot to cancel my free trial?

Shopify Discussion
1

Hello,

I really need the money that withdrawed from my account. I was testing Shopify for a while and I wanted to see how it works so I did the 14 day free trial. I forgot to cancel the plan, and $31.58 was taken out of my account. Is there a way I can get a refund, I really need it.

2

Hi there, @eliasespmarker .

We will be sorry to lose you from Shopify! Can I help with any advice or help that might help you out on your store?

A refund of the subscription fee would be possible once the store has been fully closed, and you have reached out to support to request a refund. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:

  • From your Shopify admin, click Settings, and then click Plan and permissions or Account.
  • In the Store status section, click Sell or close store.
  • Click Close store.
  • Enter your password to continue.
  • Select a reason from the drop-down menu and then click Close store.
  • To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.

If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store.

If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

Once you have fully closed your store, you can reach out to support and request a refund. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.