Can I get a refund of monthly subscription?

Shopify Discussion
1

I got a charge $25 2 hours ago.

But I forgot because I didn’t do anything for a month. Can you cancel the subscription?

And can I get a refund?

2

Credit card

3

Yup

4

How can I get a refund?

5

Hi @Jeyeong

While Shopify does not generally offer refunds for services rendered, we are happy to review requests on a case by case basis. If you haven’t yet, please reach out to our authenticated support team to make this request.

It’s also important to make sure that you have closed your online store if you no longer wish to use it. If you have not done so yet, you can find the steps for that here: Pausing or deactivating your store · Shopify Help Center

To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.